FAQs
Frequently Asked Questions (FAQs) - Sun & Soil
1. What kind of products do you offer? We offer a diverse selection that includes home goods, pet accessories, and personalized products designed to bring a unique touch to your life.
2. How long will it take for my order to arrive?
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USA Shipping: Estimated delivery time is 3 to 5 business days.
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International Shipping: Orders usually take between 7 and 15 business days to arrive.
3. How do personalized products work? Our personalized line allows you to imprint your essence onto unique objects. Due to the manufacturing and quality control process, these items require an additional 1 to 3 business days before being shipped.
4. Can I return a product if I don't like it?
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Standard products: You have up to 30 calendar days from receipt to request a return, provided the item is unused and in its original packaging.
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Personalized products: Since these pieces are made exclusively for you, we only accept returns if they have manufacturing defects or were damaged during transit.
5. How do I track my purchase? Once your order is dispatched, you will automatically receive an email with your tracking number so you can monitor your package's journey.
6. What happens if my product arrives damaged? If you receive an item with defects or damage from shipping, especially for personalized products, we will process an exchange or refund after inspecting the case.
7. How long will it take to receive my refund? Once the return is approved after inspection, the refund will be applied to your original payment method within 5 to 7 business days.